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DE-ESCALATE: How to Calm an Angry Person in 90 Seconds or Less

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Published at $16.00 Your Price $4.95 (Save $11.05)

DE-ESCALATE: How to Calm an Angry Person in 90 Seconds or Less

Based on the author's practical real-world experience as a lawyer turned peacemaker and master mediator, this timely and prescriptive guide provides listening and communication skills that solve the problem of what to do to diffuse emotionally volatile situations--at home, at work, or anywhere!

Format: Paperbound
Pages: 228
Publisher: Atria
ISBN: 9781582706559
Item #: 6972721

Published at $16.00 Your Price $4.95 (Save $11.05)

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