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SORRY, SORRY, SORRY: The Case for Good Apologies
We've all been on the receiving end of a horrible apology, laden with excuses and victim-blaming. Why is it so hard to apologize well, and how do you respond to a poor apology? The authors reveal a six-step formula for apologizing and show why corporations and celebrities repeatedly fail in their apologies.
Format: Hardbound
Pages: 355
Publisher: Gallery
ISBN: 9781982163495
Item #: 9463119
Published at $28.99
Your Price
$5.95
(Save $23.04)
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